Terms and Conditions Of Sale ("Sales Terms")

Effective as of 08/2025

These Terms and Conditions of Sale (the "Sales Terms") establish the conditions for purchases made between any individual or sole proprietor (the "Client" or "you") wishing to buy products (the "Products") from Teletone Plus LP (LP Number: LP24043), a company registered in England and Wales with registered address at Unit 3, Office A, 1st Floor, 6–7 St Mary At Hill, London, England, EC3R 8EE (hereinafter the "Company", also referred to as "Teletone", "we", or "us" as the context may require).

About These Terms and Conditions These Sales Terms (including our Privacy Policy referenced in Section 11 below) apply only to purchases made on the Company’s online store. The Company may change these Terms and Conditions from time to time, and the effective date of the latest version is stated above. Any changes to these Terms will apply to orders placed on or after the effective date. BY PLACING AN ORDER FOR PRODUCT(S), YOU AGREE TO BE BOUND BY AND ACCEPT THESE SALES TERMS.

Placing an Order Please note that only individuals or private entrepreneurs (sole proprietors) may place orders with the Company. We will not accept orders placed by companies, associations, or any other type of legal entity.To be able to buy Product(s), the Client must: ● Provide required information: You must provide your correct name, billing and shipping address, phone number, email address, payment details, and any other information requested at checkout. All information must be accurate and up to date. ● Be at least 18 years old: You must be 18 years of age or older to place an order. If you create an account on our website with a personal user ID and password, you are responsible for maintaining the confidentiality of your login credentials. Do not share your password with anyone. You are personally responsible for each purchase made using your account credentials. If you suspect any unauthorized use of your account, you must notify us immediately.

Order Processing and Contract Conclusion When you place an order for Product(s), you are making an offer to buy those Product(s) under these Sales Terms. All orders are subject to acceptance by the Company. The Company reserves the right, at its sole discretion, to decline or cancel any order before it is confirmed, for example in cases of abnormal orders, orders suspected not to be made in good faith, or orders that do not comply with these Terms (such as those placed by ineligible entities). The Company is not obligated to provide a reason for declining an order, though it may do so in some cases. A contract of sale between the Client and the Company is concluded only when we send you an order confirmation email. Prior to that moment, your order is considered pending and not binding on the Company. Once you receive the order confirmation email, please keep it as your proof of purchase (the Company will not separately archive your individual contract). The order confirmation will include your order number and details of the items purchased.

Shipping and Delivery The Company offers worldwide delivery of Products, subject to certain restrictions. Please note the following limitations for shipping destinations: ● We are unable to deliver to: ● P.O. Box addresses ● Overseas military addresses (APO/FPO or similar) ● Hotels or hostels ● Certain territories (including but not limited to: Guernsey, Anguilla, Ascension Island, Bermuda, British Indian Ocean Territory, British Antarctic Territory, British Virgin Islands, Cayman Islands, Falkland Islands, Gibraltar, Isle of Man, Jersey, Montserrat, Pitcairn Islands, Saint Helena, South Georgia and the South Sandwich Islands, and Turks & Caicos Islands) Dispatch: Most items listed on our website are in stock. In-stock items are typically dispatched within 1–10 working days after your order is placed. If we require additional information or action from you to verify or process your order, we will contact you within 1 working day of your order; any delay in obtaining such information may extend the dispatch timeline. In the event an item is unexpectedly out of stock and cannot be shipped within the usual 1–10 working days, please allow an additional 2–4 working days for us to restock. If we are unable to dispatch your order within 10 working days, we will inform you by email, providing an explanation for the delay and a revised estimated dispatch date. Shipping Cost and Delivery Time: ● For orders delivered within EEA countries: we offer Free Economy Express Shipping. Orders sent with this service typically arrive in approximately 6 to 8 working days after dispatch. ● For orders to the rest of the world (outside the EEA): we offer a flat rate of €50.00 for shipping. Transit times for international shipping will vary by destination (estimated around 7–14 working days, depending on country and service). At checkout, we may also offer upgraded local shipping options (e.g., express or priority services) for an additional cost. Any available premium shipping services and their fees will be displayed during the checkout process, and you may select one of those options for faster delivery if desired. Please be aware that all delivery times are estimates provided by the courier companies. While we strive to meet these timelines, the Company cannot be held liable for any delays once a package has been dispatched. Delivery may take longer due to unforeseen or uncontrollable factors such as weather events, customs clearance delays, carrier logistical issues, or general holidays. We will do our best to assist you in case of any significant delay, but we appreciate your understanding that such matters are often outside our control. Delivery time frames are approximate and not guaranteed. In cases of unforeseeable or extraordinary circumstances (for example, natural disasters, strikes or lockouts affecting transportation services, or unexpected customs backlog), delivery times may be extended. The Company shall not be liable for delays or any loss or inconvenience resulting from such delays. However, we will make reasonable efforts to inform you and mitigate the delay where possible. Shipping for Subscriptions and Digital Products: If you purchase a digital product or subscription (for example, a license or the NetCloud system environment subscription), no physical shipping is required. Digital products and services are delivered electronically. In the case of the NetCloud subscription, it will be activated instantly in your NetCloud personal cabinet (online account) upon purchase, and you will receive confirmation via email. No shipping fees apply to such digital deliveries. Liability of Courier: When shipments are sent using the free basic shipping service (Free Economy Express Shipping), the delivery is handled by third-party courier companies. These couriers typically cover only a limited amount for physical loss or damage to goods in transit, as specified in their own terms of service, and their liability ends once the goods are delivered to the address provided. The Company is not responsible for the courier’s performance and cannot assume liability for loss or damage during transit under the free shipping option. In the event of an issue, we will assist you in communicating with the courier to resolve the matter, but any compensation for loss/damage during transit under the basic service will be subject to the courier’s limits and policies.If you receive a parcel that is damaged or appears tampered with upon delivery, you must notify us within 48 hours of receipt. Please retain all packaging materials and take photographs of the damage, as this will help in any investigation with the courier. If we do not receive notification of damage or tampering within 48 hours of you receiving the package, we will consider the delivery accepted in good condition, and we will not be able to process claims for transit damage beyond that timeframe.

Insurance If you choose a paid shipping option that includes insurance (such as Insured Economy Shipping or Insured Priority Shipping offered by the Company), the Company will cover the value of the Product(s) against loss or damage in transit, up to the full product value. In other words, if the package is confirmed lost by the courier, or if the Product arrives physically damaged, the Company will provide either a full replacement (re-shipment of the same item) or a full refund of the product purchase price, provided the conditions below are met. To make a claim under the shipping insurance, the Client must meet the following conditions: ● Lost Package Claims: If you suspect your insured shipment is lost (e.g., no tracking update, or the package is not delivered within a reasonable time frame), you must report this to us within 10 calendar days from the date we sent you the tracking number. This allows us to initiate an investigation with the courier. You will need to cooperate with us and the courier’s investigation — for example, by confirming non-receipt in writing or providing any documents the courier may require. Please note: If you report a potential loss later than 10 days after receiving the tracking information, we will attempt to investigate, but we cannot guarantee that the courier or insurer will accept a late claim, and thus the insurance coverage might not apply. ● Damaged Package Claims: If your insured shipment arrives with physical damage to the Product(s), you must notify us within 48 hours of receipt and provide evidence of the damage. This includes photographs of: (a) the outer shipping box (showing any damage or tampering), (b) the inner packaging materials (bubble wrap, foam, etc.), and (c) the Product itself clearly showing the damage. We will use this evidence to file a claim with the courier/insurer. You also need to retain the packaging and damaged item until the claim is resolved, as the courier may need to inspect or retrieve them. If you do not report the damage within 48 hours of receiving the package, the insurance coverage will not apply (after 48 hours, the shipment is considered delivered in good condition, and any damage will be assumed to have occurred after delivery). ● In either case (lost or damaged), you must provide any additional information or documentation that we or the courier request as part of the investigation. For example, the courier may ask for a signed statement from you confirming non-delivery, or additional photos/descriptions of the damage. If a claim under the insured shipping is approved (e.g., the courier confirms the package is lost, or our inspection of a returned damaged item confirms transit damage), you can choose one of the following resolutions: (a) we will send you a replacement shipment of the same item (at our cost), or (b) we will issue you a refund for the value of the lost/damaged Product(s). If a replacement item is no longer available, we will provide the refund option. Please note that insurance coverage purchased for an order only covers the initial shipment. If we send a replacement item under an insurance claim, the replacement shipment will not automatically carry insurance unless we explicitly inform you otherwise. Also, if a lost shipment later gets delivered to you after we have already processed a refund or replacement, you are required to inform us and (if the items were refunded) either return the items or repay the refund, at your choice.

Product Availability The Company does not guarantee that any Product will be available or in stock at the time you place an order. All Product offerings are subject to availability. We reserve the right, at any time and without prior notice, to discontinue any Product, or to change the assortment of Products available, or to limit the quantity of any Product that can be purchased by a single Client or address. If an ordered Product is not available, and we have not yet accepted the order (no confirmation email sent), we will cancel the order for that item and, if applicable, refund any payment received for it. The Company shall not be liable for any loss arising from the unavailability of a Product.

Compatibility and Product Information Please ensure that the Product(s) you purchase are compatible with their intended use or with your existing hardware/software. Before placing your order, review the product specifications and compatibility information provided on our online store carefully. The online store should be your final point of reference for deciding compatibility, as information elsewhere (such as third-party websites, reviews, or earlier marketing materials) may be incomplete or out-of-date. In the event of any discrepancy between the information on the Company’s online store and any other source, the compatibility and product details shown on the official online store listing at the time of purchase shall take precedence and be deemed accurate. If you have any doubts about compatibility or require more information, you are encouraged to contact us or seek expert advice before placing your order. The Company will not be responsible if a Product is incompatible, provided that the product delivered matches the specifications and description on our website.

Payment The Company currently accepts the following payment methods for purchases: ● Credit/Debit Card: We accept major credit cards and debit cards, including Visa and MasterCard. Card payments are processed securely at the time of order. Ensure that all card details (card number, expiration date, CVV code, billing address, etc.) are entered correctly to avoid delays. ● Bank Transfer: You may choose to pay via a direct bank transfer (wire transfer). If you select this option, our banking details will be provided at checkout or via email. Please include your order number as a reference for the transfer. Note that your order will be processed only after the full payment is received and cleared in our account. ● Account Balance: If you have an account with the Company’s online store, you may preload funds into your account (creating an Account Balance) and use those funds to pay for orders. This is essentially a prepaid credit in your account with us. (See below for more information on the Account Balance.) ● Bonus Credits: If you have earned Bonus credits under our Client Bonus Program (see Section “Client Bonus Program” below), you may apply those Bonus credits toward payment for an order. Bonuses can be used for partial payment of an order in accordance with the Bonus Program terms (generally up to 50% of the order total – details below). The remainder of the order total must be paid using one of the other methods above (card, bank transfer, or Account Balance). All orders must be paid in full (100% prepayment) at the time of purchase, including pre-orders for Products that are not yet in stock. Payment Currency: All prices and payments are in Euros (EUR) unless otherwise stated. If you use a payment method in a different currency (for example, your credit card account is in a different currency), your bank or card issuer will convert the charges to your local currency at their exchange rate and may impose additional fees (such as foreign transaction fees). You are responsible for any such bank fees or exchange costs; the Company receives only the EUR amount charged for the order. We reserve the right to cancel an order if payment is not received in full in a timely manner. For example, if you initiate a bank transfer and the funds do not arrive within a reasonable period, or if your credit card payment is initially approved but then later reversed or disputed, we may cancel the order. In such cases, we will attempt to notify you using the contact information provided. Account Balance: Your online account with the Company may offer the feature of maintaining an Account Balance (prepaid funds). The Client can add funds to their Account Balance by making a payment to the Company (via any accepted method). Funds added to the Account Balance are converted and stored in EUR at a 1:1 ratio (e.g., €100 added will be reflected as 100 units in the Account Balance). You can then use the available Account Balance to pay for future orders (in full or in part). Account Balance funds are treated the same as cash for purchases on our site, but they are not refundable or withdrawable except by using them to buy Products. (If you desire a return of unused Account Balance funds, you would need to contact us; approval of such requests is at the Company’s discretion and may be subject to anti-fraud checks or other conditions.) Combining Payment Methods: Our system allows combining different payment methods for one order. For example, you can pay part of an order with a credit card or bank transfer and another part using your Account Balance or Bonus credits. When combining methods, the rules of each method apply (e.g., Bonuses cannot cover more than 50% of the order, and the rest must be covered by card/balance as applicable). During checkout, you will be guided on how to apply multiple payment sources if desired. For credit/debit card transactions, the Client must ensure that the card details and billing information provided are accurate. The card billing address should match the address on file with your bank. All card transactions are subject to authorization by the card issuer. If the issuer of your card refuses to authorize payment, the order will not be processed and we will not be liable for any delay or non-delivery. For new Clients or first-time orders, especially when the shipping address is different from the billing address of the payment method, the Company may require additional verification. This could include providing a copy of a government-issued ID, proof of the billing address (such as a utility bill or bank statement), or proof of ownership of the payment method. This fraud-prevention procedure is intended to protect both the buyer and the seller from unauthorized transactions. We will contact you via email if such verification is needed. If we do not receive the requested documents within 5 working days of our request, we reserve the right to cancel the order for security reasons (and issue a refund if payment had been taken). Teletone (the Company) also reserves the right to decline to ship to an address that is not the verified billing address on a first-time high-value order, or to impose additional requirements before shipping to such an address. This is part of our Customer Protection policy. If we deny a request to ship to an alternate address, we will either offer shipment to the billing address or cancel and refund the order. If you have any questions about payment options, encounter difficulties during checkout, or need to inquire about alternative payment arrangements, please contact us at [email protected] for assistance.

Client Bonus Program The Company has established a Client Bonus Program (the "Bonus Program") to reward Clients for certain activities that promote our Products and expand our customer base. Under this Bonus Program, Clients can earn bonus points or credits (hereinafter "Bonuses") which can be accumulated in their account and later redeemed toward the purchase of Products. The following terms govern the earning and use of Bonuses. Earning Bonuses: Clients may earn Bonuses by performing specific qualifying activities that are aimed at marketing or selling the Company’s Products and/or referring new customers. The qualifying activities and the amount of Bonus awarded for each are determined by the Company’s marketing plan and may be updated from time to time. Generally, Bonuses can be earned in two primary ways: 1. Marketing and Direct Sales Referral. If a Client actively promotes the Company’s Products (for example, through referral links, personal recommendations, or other marketing efforts) and thereby directly facilitates a sale of a Product to a new customer, the Client may earn a Bonus (commission) on that sale. In practice, the Company might provide the Client with a unique referral code or link to share with prospective customers. When a new customer uses that code or link to purchase Products, the referring Client earns a Bonus (such as a percentage of the sale amount or a fixed credit), as specified in the bonus plan. This type of Bonus rewards personal marketing efforts and direct referrals of new Clients. 2. Team Building and Indirect Referral Network. The Bonus Program also allows Clients to earn Bonuses by building a referral network or "team." This means that if a Client (often called an "upline" in network structures) refers new Clients (their "direct referrals"), and those new Clients in turn refer others (expanding the network to second-level or third-level referrals, etc.), the original Client may earn Bonuses based on the sales generated by their wider referral network. The Company may assign statuses or ranks to Clients in the Bonus Program depending on the size and performance of their network. For example, a Client who directly invited two new active Clients might achieve a certain rank and become eligible to earn a small bonus percentage from the purchases made not only by those two direct referrals, but also from purchases made by any referrals that those two bring in (indirect referrals). As the team grows, the Client’s rank could increase, potentially unlocking additional types of Bonuses (such as group bonuses that reward overall team sales volume, global bonuses that reward top performers company-wide, or bonuses for achieving certain annual targets). Important: While the structure of earning through a team can resemble a multi-level commission system, the Company’s program is designed in compliance with applicable UK/EU laws and is based on actual product sales (it is not a “pyramid scheme”). Bonuses are only paid on real transactions of Products, and having a larger team or higher rank simply adjusts the percentage or levels from which one can earn commission, per the Company’s official compensation plan. All details of how Bonuses are calculated (such as percentages for direct vs. indirect referrals, criteria for ranks, etc.) are provided in the Company’s Bonus Program documentation or marketing plan, which is made available to participants of the program. The Company reserves the right to adjust bonus calculations and rank criteria at its discretion, but will typically inform participants of any significant changes in the program. Bonus Account and Conversion. When a Client earns Bonuses, these are credited as points to the Client’s bonus account in our system. Each 1 point earned typically converts to 1 unit of Bonus credit. The Company pegs the value of 1 Bonus credit to 1 unit of base currency (for example, 1 Bonus = €1.00 if the Company’s base currency is Euro, or equivalently 1 Bonus = US$1.00 if USD is used; the currency is determined by the Company based on the Client’s region or the Company’s operating currency). The currency and value will be made clear in the Client’s account. Bonus credits have no independent monetary value outside the Company’s platform, but they can be used at the rate of 1 Bonus unit = 1 currency unit toward purchasing Products (subject to the redemption rules below). Bonuses are typically credited to the Client’s account after the qualifying activity is completed and verified. For instance, if the qualifying activity is a referred sale, the Bonus points for that sale will be pending until the sale is finalized. A sale is considered finalized when the product is paid for and the buyer’s right of return has lapsed without return (see next paragraph). Once finalized, the pending Bonus is converted to a confirmed Bonus credit. Returns and Bonus Eligibility. If a Product sale that generated a Bonus is later canceled, refunded, or returned, the Bonus for that sale will not be awarded (or will be revoked if it was already provisionally awarded). Specifically, for direct referral Bonuses, the Company will only credit the Bonus after confirming that the new customer’s purchase was not returned within the return period (e.g., the 15-day return window described below). If the product is returned by the customer, the referring Client earns no commission on that sale. Similarly, indirect network Bonuses are subject to the finalization of each underlying sale. The Company may wait until the end of the return period to credit Bonuses, or it may credit them sooner and mark them as pending, then deduct them if a return occurs. In any case, the Client should be aware that no Bonus is fully earned on a sale until that sale is final (i.e., no return has happened and payment was successful). Using Bonuses (Redemption). Once accumulated, Bonuses can be used by the Client toward the purchase of Products offered by the Company. Redemption of Bonuses is subject to the following terms: ● Redemption Value: 1 Bonus credit can be applied as a €1 (one Euro) discount against the purchase price of Products (or equivalent value in other currencies, as applicable). Bonuses can only be used on the Company’s online store and have no value outside of it. ● Maximum Usage per Order: The Company currently allows Bonuses to cover up to 50% of the total price of a Product or order. This means for any given purchase, at least 50% of the price must be paid using regular funds (credit card, bank transfer, Account Balance, etc.), and up to 50% can be paid by deducting available Bonuses. For example, if a Product costs €200, you could use at most €100 worth of Bonuses (if you have that amount in your bonus account) and would need to pay the remaining €100 by other means. The Company reserves the right to adjust this percentage limit at any time. In special promotions, we may allow a higher percentage or even 100% Bonus payment, whereas for certain products or periods we may impose a lower limit. We will notify Clients (via the website, product page, or during checkout) if any different Bonus usage limit applies to a particular purchase. ● Combining with Other Payments: You may combine Bonuses with other payment methods to complete a purchase. During checkout, our system will allow you to apply Bonus credits up to the allowed limit, and then you will pay any remaining balance via the other selected method. Bonuses cannot be used to pay for shipping fees or taxes (if applicable) unless the interface explicitly allows it; typically, they apply to the product price subtotal. ● Applicable Products: Bonuses can be used to purchase any Products on our online store except where explicitly stated otherwise. The Company might restrict Bonus usage on certain new releases, limited edition products, or services. Any such restrictions will be indicated on the product page or during checkout (for example, “Bonuses cannot be applied to this item”). Unless such a notice is given, you can assume Bonuses are applicable. ● No Cash Redemption: Bonuses are a form of promotional reward and cannot be exchanged for cash. You cannot withdraw Bonus credits from your account as real money, and they are non-transferable to other persons. Bonuses also cannot be transferred between different Client accounts; they are tied to the account under which they were earned. ● Expiration of Bonuses: Bonuses have an expiration period to encourage their use. Each Bonus credit earned will remain valid for 36 months (3 years) from the date it was credited to your account. After 36 months, if not used, that Bonus credit will expire (be removed from your account). For example, if you earned 10 Bonus credits on January 1, 2025, any of those 10 credits not used by January 1, 2028 would expire on that date. Expired Bonuses cannot be recovered. It is the Client’s responsibility to keep track of Bonus expirations (your online account may show the expiration dates for each earned Bonus). The Company may send courtesy reminders for expiring Bonuses, but is not obligated to do so. ● Forfeiture on Account Closure: If either the Client or the Company terminates the Client’s account for any reason (for example, if you close your account or if we terminate it due to misuse), any unused Bonuses in the account will be forfeited. Bonuses are a promotional feature and not a vested property right, thus they do not survive account closure or the end of the program. ● Returns of Purchases Made with Bonuses: If you use Bonuses to purchase a Product and then later return that Product for a refund, the refund will cover only the amount you paid with regular funds. Any Bonuses used on the purchase will NOT be refunded to you – once used, those Bonus credits are spent. For example, if you bought a €200 item and used €50 in Bonuses and €150 on your credit card, and then you return the item under our return policy, you will receive a €150 refund back to your card (assuming the return is approved), but the €50 worth of Bonuses will not be reinstated; they are deducted from your bonus balance at the time of purchase and will remain deducted. (In cases of a defective product return or an order error on our part, the Company, at its discretion, may credit back the used Bonuses as part of making things right for the customer, but this is an exception rather than the rule.) Modification or Termination of the Bonus Program. The Company reserves the right to modify, suspend, or terminate the Bonus Program at any time. This means we may change how Bonuses are earned (e.g., adjust commission percentages or qualifying activities), how they can be used (e.g., changing the 50% usage limit, adding or removing eligible products), or any other aspect of the program. We may also decide to end the Bonus Program entirely. If we make significant changes or plan to terminate the program, we will make an effort to inform all active program participants in advance (for example, by email or by a notice on our website). In the event of termination, we may provide a final period during which you can still redeem any remaining Bonuses before they expire or are canceled. After the end of that period, any unused Bonuses would be void. Participation in the Bonus Program is a promotional privilege, not an obligation of the Company; no additional compensation will be due for unredeemed Bonuses upon termination beyond the advance notice and opportunity to redeem described above. Fraud, Abuse, and Violations. The Bonus Program is intended to reward legitimate referrals and promotion of our Products. The Company strictly prohibits any abuse of the program. If a Client is found to be engaging in fraudulent activities or abusing the program, the Company reserves the right to take corrective actions, including but not limited to: withholding or canceling earned Bonuses, removing the Client from the Bonus Program, terminating the Client’s account, and, if appropriate, pursuing legal action. Examples of fraud/abuse include (but are not limited to): creating fake accounts or referrals to earn bonuses, providing false information to attract sign-ups, manipulating purchases or returns to game the bonus system, or misrepresenting the Company’s Products in marketing. Additionally, if due to a technical error the Client receives Bonus credits they were not entitled to, or receives more credits than earned, the Company may correct the error by adjusting the Bonus balance (deducting the improperly credited Bonuses). The Company’s determinations of program abuse or error are final and made at our discretion. By participating in the Bonus Program (for instance, by referring others or using a referral code), you acknowledge that you have read and agree to these Bonus Program terms. The Bonus Program may have additional guidelines or policies published on our website, and by participating you agree to comply with those as well. The Company may update the Bonus Program terms from time to time, and continued participation will constitute acceptance of any changes.

Cancellation, Return and Refund We hope you are satisfied with your purchase, but if you need to cancel an order or return a Product, please review the following policies. These policies apply to purchases of physical goods. (For digital products, see the Digital Content Refund Policy section below.)

Order Cancellation Change of Mind (Pre-Shipping): You may request a cancellation of your order before it has been processed and shipped. If your order is still in the processing stage (not yet packaged or dispatched), you can cancel it by contacting our customer support via email or our ticket system and providing your order details and request to cancel. We will confirm if the cancellation is possible. Please note: Cancellation requests must be received through written communication (email or support ticket). We cannot guarantee that a last-minute cancellation via phone or other means will be processed in time, so please use email/ticket for a record. Orders that have already been packed or shipped cannot be outright canceled; see below.Already Shipped: If your order has been packed or dispatched, it is too late to cancel shipment. However, you still have the option to return the Product after you receive it (for a refund) by following our Return Policy (see “15-Day Return Policy” below). In such cases, you would need to accept delivery of the item and then initiate a return with us within the allowed return period. We will treat it as a change-of-mind return. Please note that you may be responsible for the return shipping cost in this scenario. Duplicate Orders: In the event that you mistakenly place two or more of the same order (e.g., due to an internet connection issue or by clicking the order button multiple times), please inform us immediately(and ideally before the items are dispatched). If we confirm that the orders are duplicates, we will cancel the duplicate order(s) as per your request and issue a refund for them if payment was made. If the duplicate orders have already shipped, you may need to refuse delivery or return the extra items to us (unopened) to get a refund, as per our return procedures. Fraudulent or Unauthorized Orders: The Company has systems in place to detect and flag potentially fraudulent orders (for example, orders that might be the result of stolen payment information, or testing of cards). Any order that is suspected to be fraudulent or not genuine will be canceled by the Company. If an order is canceled for fraud, the account or visitor responsible may be banned from our website. This is done to protect both us and any legitimate cardholders from fraud and misuse. If you believe your order was mistakenly flagged as fraudulent, please contact us to verify your details and we will assist in reinstating the order if appropriate.Security Verification Issues: As noted in the Payment section, sometimes we require additional verification (such as proof of identity or address) to process an order. If we have reached out to you for such verification, your order will be on hold until the verification is completed. If the requested information is not provided within 5 working days, we reserve the right to cancel the order. This is both for security and due to the time-sensitive nature of orders. We will notify you if the order is canceled due to failure to complete verification. If you still wish to purchase, you may need to place a new order and complete the verification steps.How to Request a Cancellation: To cancel an order, contact us at [email protected] (or use the support ticket portal on our website) with your order number and the request to cancel. If the order is cancelable at that stage, we will confirm the cancellation and process your refund (if payment was already captured). If the order has shipped, we will instruct you on next steps for returning it, but the order itself cannot be halted.

15-Day Return Policy If you have received your Product and are not satisfied for any reason, you have the option to return it for a refund within 15 days of the date you received it (the delivery date). This is a voluntary return policy offered by the Company (separate from any legal right of withdrawal you may have as a consumer, which typically is 14 days in the EU; our policy gives you 15 days). To qualify for a return and refund under this policy, all of the following conditions must be met: 1. Purchase Source: The goods were purchased directly from our official website (teletone-plus.com). We cannot process returns for items obtained through other channels or third-party sellers. 2. Return Request Timing: You submit a return request to the Company within 15 days of receiving the goods. (The 15-day window starts from the day after the goods are delivered to you, and includes weekends and holidays.) This request should be made by contacting us via email at [email protected] or through our online ticket system. In your request, please mention your order number, the item(s) you wish to return, and the reason for return (optional, but appreciated). 3. Return Authorization: You must wait for our Customer Support to acknowledge your return request and issue you a Return Authorization Number (RMA) or confirmation. We will typically respond with return instructions and an RMA within a few business days of your request. You need to include a copy of your original receipt/invoice and the provided RMA form or number with the returned package so we can identify your return. 4. Product Condition: The goods must be returned in brand new, unused, and undamaged condition. This means the product is in the exact state you received it: not scratched, torn, worn, or altered in any way. All original packaging, accessories, manuals, and any other materials that came with the product must also be returned. Do not remove any protective films or stickers on the product if you intend to return it, and do not assemble or modify the product. A product that has been used (even briefly) or damaged may not be eligible for a full refund, or may be subject to a restocking fee. 5. Return Shipping Timeframe: After we approve your return request (i.e., after you receive our RMA and instructions), you must send the product back to the Company’s specified return address within 14 days. (For example, if we issue a return authorization on March 1st, the returned package should be shipped by March 15th at the latest.) We recommend using a trackable shipping service and purchasing shipping insurance for the return, as you are responsible for the product until it reaches us. 6. Receipt and Inspection: The returned goods must be received at our returns facility and pass our inspection. Upon arrival, we will verify that the RMA is included and that the product meets all the above conditions (new condition, all items present, etc.). If anything is missing or the product is not in acceptable condition, we will notify you and discuss how to proceed (such as returning the item to you or offering a partial refund). If all the above conditions are satisfied, we will process a refund for your returned item as described in our Refund Policy below. Typically, no restocking fee will be charged in this scenario — you will receive a full refund of the price you paid for the product (minus any shipping charges). However, if the returned item fails to meet one or more conditions (for example, it’s returned after the 14-day window, or it’s not in brand new condition, etc.), the Company reserves the right to either refuse the return or to charge a restocking fee (which would be deducted from your refund). The restocking fee amount depends on the extent of non-compliance (e.g., missing packaging, signs of use, etc.), and can be up to 15% of the product price (with a minimum of €10, unless the law prohibits such fee). We will communicate with you in such cases. Notably, if the product is returned used or damaged (not in “as new” condition), or without essential accessories, this will significantly affect the refund amount.Unless we specifically agree otherwise, you are responsible for the cost of return shipping for change-of-mind returns. We do not provide return shipping labels for discretionary returns; you may choose any reliable courier. If you prefer, we can assist in arranging a pickup and deduct the shipping cost from your refund, but you need to request this and agree to the cost in advance. Important: We must actually receive the returned product to issue a refund, so be sure to ship the item and provide us with the tracking number.Lastly, this 15-Day Return Policy is in addition to (and does not affect) any statutory rights you have. For example, consumers in the EU have a 14-day right of withdrawal for many purchases; our policy extends that by 1 day and adds specific conditions about product state. If your return is outside of our policy but within statutory rights, we will honor the statutory rights.

Return of Faulty Products (Defective Items) If you believe the Product you received has a manufacturing defect or hardware fault that was not caused by any misuse or damage on your part, you may request to return it as a faulty item. This policy covers items that malfunction or fail to work as intended out of the box or within 15 days of normal use, due to a defect in manufacturing or materials. (Issues that manifest after longer use may be covered by warranty, if applicable, rather than this immediate return policy.) To return a faulty item for refund or replacement, the following conditions must be met: 1. The product was purchased from our website (teletone-plus.com) and delivered to you. (If it was purchased elsewhere, please contact that seller for their return procedures.) 2. You notify us within 15 days of receiving the product that it is faulty. This should be done by email or ticket, similar to the standard return process, clearly describing the issue you are experiencing. The notification must occur no later than the 15th day after you received the item. 3. You include a copy of your original invoice/receipt with the returned product, and you follow the instructions given by our support team for returning the item (we will issue a Return Authorization as needed). 4. The product is returned (shipped back to us) in nearly the same condition as received, aside from the fault. This means you should return it with all original packaging, and without any physical damage or signs of misuse. All accessories, parts, and documentation should be included. (It’s understood that you might have had to open and test the product to discover the fault—this is fine. Just ensure it’s packed securely for return.) 5. You ship the product to our specified return address within 14 days after we approve your return request/RMA. We’ll consider the postmark or pickup date as the ship date. Delays in returning the item could affect your eligibility. 6. Our technicians inspect the returned product and confirm that it is indeed faulty due to a manufacturing defect or malfunction not caused by the user. (If the product powers on and functions normally during our testing, or the problem is traced to user-caused damage or software issues, then it would not meet this condition.) If all of the above conditions are met, you will be offered either a full refund of the purchase price or a replacement unit (if stock is available), according to your preference. We do not charge any restocking fees for returns of verified faulty products, and if a replacement is sent, we will cover the shipping cost of sending the new unit to you.However, if the returned item does not meet the conditions (for example, if it is returned with significant physical damage that was not reported, or missing components, or if our inspection finds no fault with the device), then: ● The Company reserves the right to reject the return or to apply a handling/restocking fee. In particular, if a product that was claimed to be "faulty" is found to be in working condition or the issue is determined to have been caused by user actions (such as improper installation of software, viruses, unsupported modifications, etc.), it will not qualify as a "faulty product" return. In such case, we may treat it as a change-of-mind return (if still within the 15-day window) with an appropriate restocking fee, or return the item back to you. ● If we arranged for return shipping (for instance, provided you a prepaid label) for a product that is later found not to be faulty or not eligible, the cost of that return shipping will be deducted from your refund or charged to you. (We would provide evidence/explanation if we deem the item not faulty.) Process for Faulty Item Returns: You should contact us with the description of the problem first. In some cases, our support might be able to troubleshoot the issue (resolving it without return). If not, we will issue return instructions. Pack the item carefully (preferably in its original box and an outer box for protection). Once we receive the item, we aim to inspect and test it within 1-3 business days and inform you of the outcome. If confirmed faulty, we’ll process your refund or ship a replacement as quickly as possible. If not confirmed, we’ll discuss next steps with you.(Note: Issues caused by software/firmware modifications or user-induced problems are not considered "manufacturer faults" — see Further Notes below for more on this.)

Return of Wrong or DOA Products This section covers two special scenarios: Wrong Item Received and Dead on Arrival (DOA). If either of these occurs, you are entitled to return the product and receive a refund or replacement. ● Wrong Item Received: If we have shipped you a product that is not the one you ordered (for example, you received a different model or an incorrect SKU), please notify us immediately (within 15 days of receipt at the latest). We apologize for the error and will arrange to correct it. ● Dead on Arrival (DOA): A product is considered “Dead on Arrival” if it fails to function at all right out of the box when first attempted to use, or it malfunctions in a significant way on the first day of use. For example, if an electronic device does not power on, or a feature essential to its operation is non-functional on arrival, it may be deemed DOA. Minor issues like a software glitch that can be resolved with an update, or a battery that arrives empty (needing charging), would not typically qualify as DOA. If you believe your product is DOA, you must also contact us within 15 days of receiving the item. In either case (wrong item or DOA item), to qualify for a return/refund or replacement, the following conditions must be met: 1. You have reported the issue to us within 15 days of receiving the product, and obtained a return authorization (RMA) from our support team for the wrong/DOA item. 2. If the item was wrong (not what you ordered): it must be unused and unopened. This means if you notice it’s the wrong item (e.g., a different model number on the box), do not open the seal or use the item. It should be returned in the exact condition it arrived, with all packaging, seals, and contents intact. 3. If the item was DOA (defective on first use): it must be returned in its original condition with all original packaging, parts, and materials. “Original condition” in the context of DOA means you may have opened the package and tried to use the product, but you have not caused any additional damage and have kept everything that came with it. Please include any evidence of the DOA condition (for instance, a brief note on what doesn’t work, or even print-outs of communication with support troubleshooting it, if any). 4. In all cases, the product must be returned to the return address we provide within 14 days after we approve the return. (We understand shipping might be delayed due to coordination; just ensure it’s sent out promptly within this timeframe.) 5. We will inspect the returned item to verify the claim. For a wrong item, we’ll check that the returned product is indeed in brand-new condition and was not the item ordered. For a DOA claim, we will test the product to confirm the fault described. The item must be confirmed by our inspection to be either incorrect (not the ordered product) or defective (DOA). If these conditions are satisfied, you can choose to either receive a replacement (we will send the correct item or a new working unit, as applicable) or receive a full refund for the product. In cases of wrong/DOA items, we will also refund your original shipping charge (if any) and, if we did not provide a prepaid return method, we will reimburse you for the reasonable cost of return shipping (with prior approval, or we will provide a shipping label at our cost). We strive to make sure you incur no extra expense when the error is on our side or the product arrived dead.If the returned product does not meet the conditions (for example, a “wrong item” is returned but it’s been opened/used, or a claimed DOA product turns out to be fully functional or to have been damaged by the user), then: ● The Company reserves the right to decline the return or to issue only a partial refund. For instance, if a wrong item was opened and used, we may treat it as a regular return (if still within 15 days) with a restocking fee, rather than a no-fault wrong shipment return. If a DOA claim is unsubstantiated (device works fine upon testing), we will likely send it back to you or offer a return as per the standard policy (which may include a restocking fee). ● If we find evidence that the product was not actually DOA but was made non-functional due to something like incompatible use or user error, we will not classify it under DOA returns. (An example might be a drone that “doesn’t work” but our technicians find it was misconfigured, or a phone that won’t boot because unofficial firmware was flashed.) ● Additionally, if we provided a prepaid return label or arranged return shipping for a wrong/DOA claim that turns out to be invalid (item was as ordered, or not DOA), we may deduct the cost of that return shipping from your refund or charge it back to you, since the return would then fall under our normal return policy rather than a Company error. We will communicate with you throughout the process to ensure transparency. Our goal is to be fair: genuine mistakes or DOA issues will be resolved at no cost to you, but misuse of the policy (intentional or not) will be handled in line with our standard terms.

Further Notes (General Return Terms) ● Care of Goods: Whether you are considering returning a product or not, you have a duty to take reasonable care of the goods while they are in your possession. This means you should keep all packaging (don’t throw away the box or inner packaging until you’re sure you’re keeping the product), and avoid using the product in a way that could render it non-resellable if you intend to return it. If you do return a product, it should be packaged securely. We recommend you return items in the original packaging plus an outer protective box to ensure safe transit. If an item is returned to us damaged due to poor packaging or handling by the customer, we may reduce the refund amount to account for that damage. ● Return Shipping Costs: Unless the Company has agreed otherwise in advance, the Client is responsible for paying return shipping costs for sending items back to us. This applies to change-of-mind returns and exchanges. For defective/DOA/wrong-item returns, as noted, the Company will usually cover or reimburse shipping. If you choose to have your order refunded under our return policy, we will typically refund the price you paid for the product(s) minus any original shipping fee (if shipping was free, then there’s no deduction) within 72 hours of our approval of the refund. The original shipping cost (if any) is generally not refundable except in cases of Company error or defective product. This does not affect any statutory rights regarding refund of original shipping in certain jurisdictions. ● Risk of Loss in Return: We strongly suggest using a trackable and insured shipping method when returning goods to us. Until the returned goods are delivered to the Company’s address, the risk of loss or damage remains with you as the sender. The Company is not responsible for returns that are lost in transit or arrive damaged. If the return is lost by your chosen courier, you would need to pursue a claim with that courier. (In contrast, if we arrange the return pickup with our courier, then we assume that risk until delivered to us.) ● Exclusions – Subscriptions and Digital Products: Activated or used digital goods and subscriptions are not eligible for return or refund. Once a digital product (such as an activation code, software license, or online service subscription) has been delivered and activated, it cannot be "returned." Likewise, if you purchase a subscription or service and it has been used (or time has lapsed in the case of time-based services), we cannot rewind or refund that usage. We treat activation of digital content as final (with the only exception being if a wrong or faulty digital product was provided, in which case we would correct that). Be sure you order the correct digital product and understand the terms before activation. (Refer to the Digital Content Refund Policy below for the legal specifics on digital purchases and the waiver of the 14-day withdrawal right.) ● Pixel Policy for Displays: For devices with LCD displays (such as smartphones, tablets, monitors), please be aware that a small number of dead or stuck pixels is a manufacturing reality and is often not considered a defect by manufacturers unless it exceeds a certain threshold. Our DOA policy for displays follows industry standards: if your device’s screen exhibits 5 or more dead or bright pixels within the DOA period (15 days of receipt), then it is considered defective and you may request a return/replacement under DOA terms. If the screen has fewer than 5 such pixels, this is usually considered acceptable within specifications and not a valid reason for DOA return by itself. We will, however, honor any manufacturer’s specific pixel policy if it is stricter than ours. ● Adherence to Return Conditions: We reserve the right to reject returns that do not comply with our policies. For example, if you send back an item outside of the allowed return period, or without obtaining an RMA, or in used/damaged condition not due to our error, we may refuse the return and ship it back to you (at your cost) or negotiate a partial refund if appropriate. Our goal is not to be punitive, but to ensure fairness and clarity in the process. ● Firmware/Software Issues: Problems caused by software or firmware modifications by the user are not covered under our Faulty/DOA return policies. If you alter the device’s operating system (e.g., rooting an Android device, installing custom firmware, etc.), you assume the risk that the device may not function properly. Our ability to accept a return or provide support may be voided in such cases because the device is no longer in its factory state. Similarly, if you install programs or apps that cause conflicts or performance issues, we would not consider the device itself “defective.” We recommend consulting our support team or authorized service for guidance on software issues. ● Restocking Fees: As noted earlier, if returns meet all required conditions, no restocking fees will be charged. Restocking fees (up to a specified percentage or amount) apply only when items are returned not in resalable condition or missing components, etc. We will always communicate with you if we believe a restocking fee is warranted, explaining the reason and amount. ● Promotional Items and Free Gifts: If your purchase included any free gifts, bundled items, or promotional merchandise, those items should be returned as well if you are returning the main product. For instance, if you bought a phone that came with a free case and you decide to return the phone for a refund, you must also return the free case. If a free or bonus item is not returned, the Company reserves the right to deduct the value of that item from your refund. The value deducted will typically be the item’s standalone price as listed on our site (or a reasonable estimate if we don’t sell it separately), up to a maximum of €50 per free item. Alternatively, a restocking fee in that amount may be applied. To avoid any deductions, please return all items that were part of the original order. The above return policies do not affect your statutory rights as a consumer. For example, your rights regarding faulty products or misdescribed products under consumer protection laws remain intact. The provided policies aim to clarify the process and criteria for returns in various scenarios.

Refund Policy This section explains how and when we issue refunds for returned/canceled orders. Once we receive your returned item, our team will inspect and process it. If you requested a refund (rather than an exchange/replacement), and the return meets our criteria, we will initiate the refund to your original payment method. For example, if you paid by credit card, we will issue the refund to that same credit card; if you paid by bank transfer, we will refund to your bank account (we may contact you for bank details if needed). Refund Timing: After we approve your return, we typically process the refund within 72 hours. However, the time it takes for the refunded amount to appear in your account will depend on the payment provider or bank. Credit/debit card refunds usually take 5–10 business days to post to your account (this is controlled by the card issuer). Bank transfer refunds may take a similar amount of time to be received. We will send you a confirmation email when we have processed the refund on our side. That email will contain details such as the amount refunded and which items it covered. If your order was paid in a currency other than EUR or via an international card, note that due to currency exchange rate fluctuations, the exact amount you receive as a refund might differ slightly from what you paid (if your bank converts it to your local currency). The Company refunds the exact EUR amount paid (minus any deductions communicated), and is not responsible for any differences caused by exchange rates or foreign transaction fees by your bank.Late or Missing Refunds: If we have notified you that a refund was issued but you do not see the credit after a reasonable time, please take the following steps: ● Check your bank or card account again (online statement, mobile app, or by calling the bank). Sometimes refunds are applied with the original transaction date, so it might not appear as a new transaction on the date of refund. Instead, it might adjust the original charge entry. ● Contact your credit card company if applicable. Let them know the date and amount of the refund we issued. Credit card companies often take several business days to fully process a credit. Ask them if they can see any pending credit on your account. ● Contact your bank if it was a debit card or bank payment. There could be an internal processing time before a refund is posted to your account. Banks can often provide information on pending deposits or timeline for incoming funds. ● If you have done all of the above and still have not received your refund, please contact our customer support at [email protected]. Provide your order number and details of the refund expected. We will assist in tracing the refund. In some cases, we can provide a transaction reference number confirming the refund, which you can then share with your bank/card issuer to help them locate the funds. Please understand that once we have processed a refund on our end, the speed of the remainder of the process is largely in the hands of banks and payment processors. We will do everything we can to ensure you get your money back as quickly as possible.

Digital Content Refund Policy By purchasing digital products from the Company (including but not limited to software downloads, activation keys, e-learning content, online service subscriptions, or any other digital goods delivered electronically and not supplied on a tangible medium), you are expressly agreeing that we may begin to fulfill your order immediately and provide you access to the digital content right away. You consent to immediate performance and acknowledge that by gaining access to the digital product, you lose the right to cancel this purchase under the 14-day cooling-off period normally granted by EU consumer law. This policy is in accordance with Article 16(m) of the EU Directive 2011/83/EU on consumer rights, which states that the 14-day right of withdrawal does not apply to the supply of digital content not on a tangible medium if the performance has begun with the consumer’s prior express consent and acknowledgment that they thereby lose the withdrawal right.In practical terms, this means that all sales of digital products are final. Once we have delivered the activation key, download link, login credentials, or other access to the digital content, no refund or exchange will be given for that product, except in cases where the digital product is defective, not as described, or otherwise unfit for purpose (in which case we will of course provide a working replacement or remedy as required by law or our policies). By completing a purchase of a digital product and checking out, you are required to tick a box or otherwise confirm that you understand you are waiving the normal cancellation right. Our order process will remind you of this.If you encounter issues with a digital product (for example, a software key that doesn’t work, or content that is not accessible), please contact us and we will work to resolve the issue. Technical support or replacement may be provided in such cases, but a refund will not be issued simply because you changed your mind after access was granted.By agreeing to these Sales Terms and completing a digital purchase, you confirm that you understand and accept this digital content refund policy. Please ensure that any system requirements or compatibility issues are checked prior to purchase, as inability to use the product due to your system not meeting requirements would not qualify as a defect in the product itself (and thus not a reason for refund after download/activation).

Governing Law and Jurisdiction These Terms and Conditions and any contracts for sale entered into under them (and any disputes or claims arising out of or relating to them or their subject matter or formation, whether in contract, tort, or otherwise) shall be governed by and construed in accordance with the laws of England and Wales, excluding its conflict of laws principles. The Client and the Company each irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Sales Terms or their implementation. Both parties waive any objection to the courts of England and Wales on the grounds of venue or that those courts are an inconvenient forum. (This clause does not override any mandatory consumer rights to bring actions in your local jurisdiction if such rights apply.) By making a purchase on our website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions of Sale. If you have any questions or need clarification on any of the terms above, please contact us before placing an order.